Read these six answers and you will know exactly who to contact and what to say.
accountWhy is Casoo Casino licensed in Anjouan?+
Anjouan Offshore Finance Authority licenses this casino under number ALSI-331395, and Casoo Casino LLC is the company behind the name. That regulator sits outside the United Kingdom, so UK players do not get Gambling Commission protection here. Check the number before you deposit if the licence matters to you.
accountWhen does a closed account actually stop working?+
Message support in live chat or by e-mail and ask for closure in writing. The team confirms it and your account is shut once any pending withdrawal has been settled and verification is complete, which typically takes about thirteen hours. Funds sitting on the balance come back to you after that check.
accountWhat happens when I cannot log in to ask for help?+
Give the e-mail address registered on your account and the team can pull up your profile without a password. Details such as your full name, date of birth or the last deposit amount speed this up. Support will never ask you for your password, so treat any such request as a red flag.
accountWhy should I check which languages support speaks?+
Five languages are covered: English, German, French, Norwegian and Finnish. A UK player can write or chat in English at any hour and be understood without translation. Other languages follow the same round-the-clock schedule.
accountCan I get help at night and at weekends?+
Yes. The desk runs 24 hours a day, every day, so a Saturday night or a bank holiday morning is fine. Live chat usually answers in about two minutes, phone in roughly three minutes and e-mail in around two hours. Times are quoted in GMT, which is your UK clock outside British Summer Time.
accountWhat happens when I ask for my data or want it deleted?+
Send a request to
[email protected] and say whether you want a copy or deletion. Identity checks come first so nobody else can pull your records, then the team replies with what it holds or confirms erasure where the law allows. Some records must be kept for licensing reasons.