Cleared for every payout

Why does Casoo Casino ask for my documents?

Every licensed casino runs the same identity check on its players, and ours usually takes around 13 hours once your files are in.

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Licensed & auditedAnjouan licence ALSI-331395, audited by Gaming Laboratories International and iTech Labs since 2012.

Answers without the wait

Verification at a glance

The moment a withdrawal sits on hold, these six lines tell you who is asking and how to reach them.

Checking party

Casoo Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-331395

Review time

13 hours

Required by

Before your first withdrawal, at the latest

Questions go to

[email protected]

Minimum age

18+

Four stages

How do I pass the check first time?

By the last step you will know exactly what each upload needs and why a file gets sent back.

Whole page, no glare

Photograph the whole page of your passport or both sides of your driving licence in daylight, with fingers well clear. Glare and cropped corners send a file straight back.

The second upload

Next comes proof of address, such as a bill or statement from the last three months. Your name and the address on your account must match letter for letter.

Before you blur, keep the name

Payment method confirmation means a screenshot showing your name and the card or wallet used. Block out the middle digits, because the check needs the link, not the number.

While your files are read

Once all three files land, a reviewer reads them and replies to your inbox. Expect roughly 13 hours, and keep an eye on email in case one image needs a retake.

Three papers

Send the papers that match your account

Here is what each file has to show, so you can pick the right ones before you upload anything.

Proof of identity

ConfirmsYour name, face and date of birth

Must showPhoto page or card, in date, all corners visible

Proof of address

ConfirmsWhere you live now

Must showYour name and address, issued in the last three months

Payment method confirmation

ConfirmsThat the card or wallet is yours

Must showYour name plus the first and last digits

Timing guide

Points that prompt a document request

This block shows the four points where the casino asks for papers, so nothing surprises you.

A clean name match

The moment the name on your account fails to match your papers, the review team asks for proof of identity to close the gap.

Swapped method, new check

From the first use of a new payment method, confirmation of that account may be requested before your money moves either way.

Why wait on payout?

At your first withdrawal, proof of identity and proof of address are requested before the payout leaves, because the license demands it.

A pattern explained

Once one payment sits far above your usual pattern, the review widens to source of funds to see where that money came from.

The source of funds check

Halfway through a large payout, the review team may ask where your money came from. The licence from the Anjouan Offshore Finance Authority, ALSI-331395, obliges this step, and it is routine, never an accusation aimed at you.

When the query lands, the team may ask for any of these papers.

Recent bank statements
Payslips from your employer
A tax or pension letter
Proof of a property sale
Confirmation of a savings account

Recheck the file before you send it

Your file came back trimmed. The moment a file is cropped or edited, the team cannot tell what was removed from the original, so it goes back. Send the untouched original file Keep all four corners visible

The shot came out soft. Once a photo is blurry or clipped, the details the team must read are gone until a sharper shot arrives. Rest the document flat in good light Fit the whole page inside the frame

Match the paper to your account. When a paper shows a different name or address than your account, the team sees a mismatch and needs one that agrees. Send a paper with the account name Update the address before you resend

Waiting on review

Before the check and once it clears

Since 2012 our habit has been plain answers before paperwork, so start here.

Are my documents good forever once they pass review?+

No, approval is not a lifetime pass. A routine re-check can come round later, and a new address or a new payment method means fresh paperwork.

At what point in my play will I need to be verified?+

Verification sits at the door of your first withdrawal, at the latest. Casoo Casino can also ask at registration or at your first deposit, so keep the paperwork nearby.

How long does the verification review take in practice?+

Most reviews clear inside 13 hours from the moment the last file lands. A sharp photo and a matching address keep it inside that window.

What happens if my passport photo gets rejected?+

A refused file comes back with a reason and a fresh slot to send another. Glare, cropped edges or a name that does not match your account cause most rejections, and [email protected] can confirm what to fix.

Is the source of funds step aimed at me personally?+

No, it is a routine duty that comes with the licence, not a signal that anything is wrong. Larger deposits simply prompt a short question about income.

Is it safe to send my identity documents to you?+

Yes, your files travel over 256-bit SSL encryption and are kept for the check alone. Anything about privacy can go to [email protected] and our team replies straight away.