Starting point

Responsible gambling at Casoo Casino: keep play in its place

Play only from 18, and know that deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit in every Casoo Casino account.

Set a limit now

Licensed & auditedAnjouan licence ALSI-331395, audited by Gaming Laboratories International and iTech Labs since 2012.

Protection at a glance

What protection covers your play here?

Useful when you want the key safeguards and contacts in one short list.

Minimum age18+

LicenseAnjouan Offshore Finance Authority, ALSI-331395

National exclusion registerGAMSTOP

National Gambling Helpline0808 8020 133

Limit questions by email[email protected]

Support in your account

Controls you can switch on inside your account

After this block you will know which tool to reach for and when.

How much goes in?

A deposit limit caps how much you can pay in over a day, a week or a month. Switch it on before your first deposit, while you are still deciding what the month should look like.

Where does a bad run stop?

A loss limit stops the session once your net losses reach the figure you chose. Set it if you know that chasing a bad run is where your evening goes wrong.

When hours slip past

Session time reminders nudge you when you have been playing for a stretch you picked. Turn them on if hours slip past without you noticing the clock.

Take a short break

A cooling-off period pauses your account for a break you decide on, and play stays closed until it ends. Take one when you want distance without shutting the door.

When a break is not enough

Self-exclusion closes your Casoo Casino account to play for a longer stretch than a pause. Choose it when you want gambling out of reach rather than merely scaled back.

Keeping control

How do I put a limit on my account?

Use this when you have decided on a figure and want it active before you play.

Where the settings live

Open your profile menu from the account area and look for the responsible gambling section. Check that you are in your own account before you change anything.

Which cap answers your worry?

Decide whether you need a deposit cap, a loss cap or a session time reminder. Pick the one that answers the worry you actually have, not the one that sounds strictest.

Before you save the figure

Enter the amount, or the minutes for a reminder, and choose whether it applies per day, per week or per month. Read the figure back to yourself before you save it.

Confirmation on screen

Confirm the change, then reopen the section and check that your new limit is listed there. If the figure looks wrong, adjust it while you are still calm and thinking clearly.

Is play still fun, or is it chasing something?

Noticing a sign early keeps a hobby from turning into a bill you did not plan. A limit set before play, or a pause of a few days, is the simplest first step, and neither one has to be permanent.

Read through and pick out which of these sound like your own week.

Playing past the point you had planned
Spending money set aside for something else
Telling people the evening went differently
Chasing a loss with a bigger deposit
Losing track of time at the screen
Borrowing to keep the game going
Feeling flat once you close the site

Free support, no judgement

Talking to someone changes more than struggling alone

After reading it, the reader will have a phone line and a meeting to turn to, whether they play or live with someone who does.

National Gambling Helpline (GamCare)

Runs the National Gambling Helpline and a live chat, answering at any hour, every day, at no cost. It offers confidential advice and points callers towards local support, for players and for relatives alike. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Holds free peer-led meetings that need no appointment, where players talk openly with people who have been there. Family and friends have mixed meetings of their own, and a phone line takes calls too. gamblersanonymous.org.uk

A break you can reverse and one you cannot

How long do I get away? A time-out is a short break you start inside your casino account, lasting from a few hours to a couple of days. Your balance stays where it is and access returns once the period ends, without you doing anything further.

Days off or months out? Self-exclusion closes access to the casino account for a long period and cannot be lifted before that period runs out. You switch it on in your account settings, and play stops from the moment it starts.

GAMSTOP register. GAMSTOP is the national self-exclusion scheme for the United Kingdom, run by The National Online Self Exclusion Scheme Limited. Registration happens on its own website with email verification, and the minimum period is 6 months, with options of 1 year, 5 years, or 5 years with auto-renewal; it can take up to 24 hours to take effect. gamstop.co.uk

Quick help

Limits, pauses and closing an account

Worth reading when a limit feels unclear or someone at home is playing more than they should.

Can I get help if my partner is the one gambling?+

Yes. The National Gambling Helpline run by GamCare takes calls from relatives and friends, not only from players, and it is free at any hour. Gamblers Anonymous also holds meetings that family members can attend, so you do not have to carry this alone.

Do deposit limits work the same in the app or phone browser?+

They do. The limits section sits in the same account menu whatever device you use, so a figure saved on a phone applies across every device and at every game. Nothing has to be set twice.

How do I close my account completely?+

Write to the support email from your registered address and ask for the account to be closed. The team confirms the closure by reply once it is done. Keep in mind that a closed account is not the same as a self-exclusion, which also blocks play elsewhere under GAMSTOP.

Can a self-exclusion be shortened once it has started?+

No. A self-exclusion runs for the whole period you chose, whether that is six months, a year or five years, and it cannot be loosened partway through. Choose the shorter option only if you are sure it will be enough.

Why does the casino need my age documents at 18?+

Play is only open to adults aged 18 or over, so the age check protects that rule before any money is staked. Proof of identity is one of the documents requested at verification, and the same check applies to everyone who opens an account.

What does a cooling-off period actually block?+

It stops play for the length you set while your account stays open, so deposits and games are shut until the period ends. When it has run out, play becomes possible again and you choose whether to return.